1. General Refund Policy
TindahanGo provides a 60-day free trial for evaluation, subject to setup and access permissions. Paid Billing V2 subscription payments are generally non-refundable for normal cancellation, subject to applicable law and exceptional manual review.
By submitting a payment, you acknowledge that you have tested the software and found it suitable for your business operations.
2. Exceptional Refund Eligibility
An exceptional refund may be approved after manual review only for:
- Duplicate payment: The same subscription obligation was paid more than once.
- Incorrect payment amount: The amount accepted for the subscription was incorrect.
- Verified system or payment-processing error: System evidence confirms that a payment error caused an incorrect charge or approval.
3. Manual Review & Verification Rejections
Payment submissions undergo administrative review and can be rejected or marked as needing more information. These are payment-review states, not proof of an automatic refund:
- Incorrect References: A reviewer may request corrected reference information or proof. Providing it allows further review; it does not guarantee approval.
- Fraudulent / Tampered Proofs: Suspected forged or reused proof can lead to rejection, investigation and access restrictions. A rejected submission is not proof that money was received or refunded. Any actual funds and legal rights must be assessed separately.
4. Refund Request Process & Dispute Timeline
To request a refund under the eligible cases detailed in Section 2:
- Contact admin@octechph.com promptly with the details below. This policy does not impose an unsupported seven-day forfeiture of mandatory legal rights.
- Include your Store Name, Company ID, GCash reference number, payment date/time, amount, and reason for the request.
- Our team will review the payment and system evidence and notify you whether the exceptional request is approved.
5. Refund Timelines
Exceptional refunds are handled manually after approval. We communicate the applicable process and expected timing; there is no automated refund mechanism or guaranteed seven-business-day completion. Payment-provider processing may add time.
6. Ineligible Cases
Subject to mandatory legal rights and exceptional review, ordinary refund grounds do not include:
- Change of mind or choosing to close your retail store mid-cycle.
- Normal cancellation during an already-paid period; no prorated refund is issued.
- Internet connection dropouts or mobile scanner hardware damages.
- Subscription periods during which your account was placed in "Read-Only" mode due to non-payment.
Operator/contact: OCTECH SOFTWARE DEVELOPMENT SERVICES, Namnama, Tuding, Itogon, Benguet 2604, Philippines; admin@octechph.com; +63 960 293 2001; https://tindahango.com.