Subscription Terms

1. Free Trial Period

TindahanGo offers a 60-day company trial starting at successful registration. Branches share that company's trial end date. Supported modules still require applicable setup, operational enablement and user/device permissions; a trial is not a guarantee that every feature or hardware integration is available.

Upon expiration of the 60-day trial, the store must choose a Billing V2 package and complete payment to maintain full operational access. No automatic charge occurs.

2. Packages and Billing Cycle

Paid Billing V2 subscriptions are selected per branch and use the monthly or annual billing interval shown before purchase.

• Billing Cycle: Initial paid activation and trial conversion begin at approval; renewal timing follows the existing subscription period and applicable recovery rules. Monthly and annual periods follow calendar intervals and the dates shown in Billing.
• Per-branch packages: Retail or Rental ₱99/month or ₱990/year; Retail + Rental ₱149/month or ₱1,490/year; Food Service ₱299/month or ₱2,990/year; Food Service + Retail or Food Service + Rental ₱349/month or ₱3,490/year; All-in-One ₱399/month or ₱3,990/year.
• Payment evidence: The billing page keeps the package, amount, reference, proof, and manual review status. TindahanGo does not currently provide downloadable subscription invoices.

3. Grace Period & Read-Only Restrictive Mode

Native paid Billing V2 renewals have a 3-day grace period after the paid period ends. Trial expiry does not automatically receive this paid-renewal grace. Administrative holds, termination and other authorization restrictions can still block operations.

• Active Operations during Grace Period: Eligible branch operations can continue through the applicable grace boundary shown by the server. Submission of payment alone does not activate or extend access.
• Read-Only Mode: After the applicable entitlement ends, the branch shifts to read-only or restricted access.
  • Cashier POS checkouts will be blocked automatically.
  • Adding or updating inventory stocks will be restricted.
  • Authorized historical reports and records remain readable where supported. This does not override account closure, security restrictions or role/device permissions.

4. Billing Submission & Review (Hybrid Verification)

Subscribing owners currently submit Billing V2 payments through the configured manual GCash method shown in TindahanGo. After the transaction is complete, owners submit the required payment details through the Web Owner Portal:

• Owners must enter the required GCash reference and provide supporting proof as requested by the current billing form or reviewer.
• Manual Verification Queue: Our administrative team reviews the submitted reference and payment proof before activating access.
• Needs More Info Status: A payment submission may be marked as needing more information. Review notes allow the Owner to supply corrected details; this is a payment-review state, not automatic subscription activation.

5. Late Payments, Reactivation, and Data Preservation

If an account remains in Read-Only status due to late payments:

• Approved renewal or resubscription restores the applicable paid entitlement under Billing V2 rules. It does not automatically remove an administrative hold, termination, or unrelated operational restriction.
• Data Preservation: Catalog, branch, sales, billing, and audit records may remain available in read-only form and may be retained where required for service continuity, accounting, law, fraud prevention, or disputes. Account-deletion requests follow the Privacy Policy and account-deletion process.

6. Price Changes

We reserve the right to adjust Billing V2 package prices. In the event of a pricing change, TindahanGo will show the applicable price before a new purchase or renewal submission. Existing paid periods are not repriced retroactively; future pricing is subject to the displayed offer and applicable notice requirements. No automatic payment is taken merely because a price changes.

7. Cancellation

Owners can cancel future renewal for eligible native branch subscriptions through the Web Billing page. Subscription purchasing and payment management remain Web-only. Current paid or grace access keeps its existing applicable boundary. A payment submitted before cancellation remains reviewable. If approved, the paid upgrade or renewal is honored under the existing Billing V2 timing rules and may extend or change the final paid-through date. The subscription remains cancelled for any subsequent renewal. Normal cancellation does not receive a prorated refund, and access becomes read-only or restricted after the final paid, grace, or approved-paid period ends.

See the Refund Policy for exceptional manual review, subject to applicable law. Contact: OCTECH SOFTWARE DEVELOPMENT SERVICES, Namnama, Tuding, Itogon, Benguet 2604, Philippines; admin@octechph.com; +63 960 293 2001; https://tindahango.com.