1. Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “Store Owner”), and OCTECH SOFTWARE DEVELOPMENT SERVICES, the operator of TindahanGo (“we,” “us,” or “our”), concerning your access to and use of the TindahanGo web portal, mobile application, and related services (collectively, the “Services”). OCTECH SOFTWARE DEVELOPMENT SERVICES is a sole proprietorship registered in the Philippines with the Department of Trade and Industry (DTI) and Bureau of Internal Revenue (BIR), and holds applicable local business permits.
By signing up for an account, accessing, or using the Services, you agree that you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these terms, you are prohibited from using the Services and must discontinue use immediately.
2. Definitions
- Services: The TindahanGo Web portal, Android client and hosted backend for supported Retail, Food Service and Rental operations, inventory, customer records and reports.
- Store Owner: The primary account creator (tenant) holding administrative controls over company configurations.
- Cashier / Manager: Secondary accounts provisioned by the Store Owner to perform daily retail checkouts and management tasks.
- Utang Ledger: The digital record-keeping feature built into the platform to track customer lines of credit and payment events.
3. Account Creation & Security
To use the Services, you must register for an account by providing accurate, current, and complete registration data. You agree to:
- Maintain the confidentiality of your credentials, password, and cashier PINs.
- Ensure cashiers do not share their PIN codes or write actions with unauthorized users.
- Notify us immediately of any unauthorized breach of security or access to your tenant databases.
- Ensure you are legally authorized to conduct retail commerce under applicable Philippine laws, including the business/tax registrations and permits applicable to your business.
4. Subscriptions, Billing, & Trial
TindahanGo provides access on a subscription basis under the following parameters:
- Free Trial: We offer a 60-day free trial for new store registration. No credit card or manual payment is required during trial setup, and no automatic charge occurs when it ends.
- Subscription Plans: Billing V2 packages are selected per branch, with Retail, Rental, Food Service or supported combinations, billed monthly or annually as shown before purchase. Inclusion in a package does not replace module setup, operational enablement or staff/device permissions.
- Payment Flow: Owners use the configured manual GCash submission and administrative review workflow in the Web portal. Reference details and supporting proof are reviewed before paid access is fulfilled. Submission alone is not approval. Subscription purchase, upgrade, renewal and payment management are Web-only; Android does not require an in-app purchase to browse the DEMO or an active trial.
- Grace Period & Read-Only: Native paid Billing V2 renewals have a 3-day grace period after their paid period ends, subject to the branch's displayed access state. This is not an additional trial period. After applicable entitlement ends, or during an administrative hold/termination, operational writes may be blocked while authorized historical reads remain available. Not every account, role or feature has unrestricted read access; security, closure and authorization restrictions still apply.
- Cancellation: Owners can cancel future renewal for eligible native branch subscriptions through the Web Billing controls. Current paid or grace access keeps its applicable boundary. A payment submitted before cancellation remains reviewable and, if approved, its paid upgrade or renewal is honored under Billing V2 timing rules and may change the final paid-through date. Cancellation remains in force for subsequent renewal. Normal cancellation has no prorated refund, subject to applicable law and the Refund Policy. Access becomes read-only or restricted after the final applicable period ends.
5. Service Availability, Maintenance, & Support
We strive to maintain a high system availability (uptime) for the platform. However:
- We do not guarantee that the Services will always be online, error-free, or uninterrupted.
- Software updates, maintenance, network failures and hosting incidents may interrupt service. No fixed maintenance window, recovery time or uptime guarantee is offered here.
- Owners remain responsible for suitable devices, connectivity, staff access and checking recorded transaction outcomes before repeating a payment or other uncertain operation.
6. Acceptable Use & Prohibited Activities
You agree to use the Services only for lawful business operations and to provide appropriate notices and permissions for staff, customer and sensitive evidence data. You are responsible for accurate records and lawful tax/discount handling; the software does not replace accounting or legal advice. Prohibited activities include:
- Cataloging or recording sales of illegal drugs, weapons, or contraband under Philippine law.
- Uploading fraudulent payment proof or duplicate GCash reference numbers to bypass subscription billing.
- Attempting to bypass tenant isolation configurations to view or manipulate data belonging to other companies.
- Reverse-engineering, hacking, or executing denial-of-service (DoS) attacks against our servers.
Access may be suspended or terminated for non-payment, security risks, fraud or misuse, or legal requirements. Administrative suspension or termination can restrict operations even before a billing period ends. Subscription cancellation is distinct from account deletion and business closure. The account-deletion process revokes access and anonymizes affected user profiles after confirmation; retained business and evidence records are described in the Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by applicable Philippine law, OCTECH SOFTWARE DEVELOPMENT SERVICES, its proprietor, personnel, contractors, and agents will not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost revenue, loss of data, or other damages arising from your use of the Services.
Our total liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the twelve (12) month period prior to the cause of action arising, to the extent permitted by law. Nothing in these Terms excludes liability or rights that cannot lawfully be excluded.
8. Disclaimer of Warranties
The Services are provided on an “as-is” and “as-available” basis. You agree that your use of the Services is at your sole risk. We disclaim all warranties, express or implied, in connection with the Services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, only to the extent permitted by applicable law. Mandatory consumer and data-protection rights are not waived.
9. Governing Law & Dispute Resolution
These Terms of Service and your use of the Services are governed by and construed in accordance with the laws of the Republic of the Philippines.
Please contact OCTECH first to seek resolution of a concern. Unresolved disputes remain subject to the competent Philippine courts and applicable mandatory jurisdiction and venue rules.
10. Contact Us
For legal inquiries, dispute resolutions, or clarifications regarding these terms, please contact us at:
Operator: OCTECH SOFTWARE DEVELOPMENT SERVICES
Email: admin@octechph.com
Business Address: Namnama, Tuding, Itogon, Benguet 2604, Philippines
Phone: +63 960 293 2001
Website: https://tindahango.com